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Customer satisfaction - Compliant handling

Customer satisfaction 


is at the heart of our client-centric organization and we deploy all possible efforts to handle client relationship in the most professional way as possible. 

In this respect, we offer our prospects and clients the possibility to raise claims related to product, process or services at any moment to the following email address: info.factor.se@bnpparibas.com

We commit to acknowledge receipt in three business days and to answer by writing within one month, except in the event of special, duly justified circumstances.